Security and Privacy Policy

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Thank you for researching and learning at ITR.com. We hope that you have found everything you are looking for. At ITR, we are committed to ensuring your privacy as a customer and partner. Below are our policies for protecting the information you provide us when you visit us online.

The Information We Collect
ITR collects customer information to continually improve your experience on ITR.com. We ask you to provide information about yourself in several areas of our website including when placing an online order and requesting information. We may ask you for your name, mailing address, email address, phone and fax number.

How We Use the Information We Collect
The information you provide will be kept confidential and will be used only to process the service you requested in the case of an order or information request. We do not sell or exchange names, or any other information about our customers, with third parties. We do keep records of your orders and requests for information. In addition, this information may be used to tailor future services for you.

You May Opt-out of Receiving Further Marketing from Us
In an effort to offer you the best and most current opportunities, we may contact you with news about ITR’s products, services and events. If, for any reason, you would like to be taken off our email or mailing list, please or call us at (800) 360 3594.

Updating Your Personal Information with Us
If you ever need to update or review your personal information with us, please edit your information online, or call us at (800) 360 3594.

Secure Shopping
ITR provides a safe and secure shopping experience for all of our customers. We want you to feel comfortable that your name, address, credit card data and other personal information will be treated with the highest standards of confidentiality.

Our site uses "cookies" only when logging in to view special content or place an order. Using "cookies" does not mean we have access to any other information about you.

Orders placed on our site are encrypted using SSL technology, so be assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server only. In order for SSL security to work, you must use an SSL-enabled browser.

Return Policy
ITR accepts merchandise returns subject to the terms outlined below and will replace the product or refund your money at your option.

To facilitate processing of returned merchandise

  1. Please contact a Customer Service representative to obtain an RMA (Returned Merchandise Authorization) number prior to returning product. See "Contact ITR" at the bottom of this page.
  2. All returns must be made within 30 days of date of invoice and be accompanied by the original invoice number and a brief explanation of the reason for the return.
  3. Return freight charge must be prepaid. Sorry, C.O.D. returns cannot be accepted.
  4. Returned merchandise must be in original packaging and in resalable condition.
  5. Parts returned due to customer error may be subject to a restocking charge. "Non-standard" and items specified as "Non-Cancelable/Non-Returnable" at time of quote or sale are not returnable.
  6. Defective merchandise may be returned within 90 days of the original invoice date and need not be in original packaging

Other Websites We maintain a page of links to other websites that we think may be informative for you, however, ITR is not responsible for the privacy policy of any other website. Before submitting any personal information on other sites, we highly recommend that you review that site's privacy policy.

Contact ITR

Effective Date: January 1, 2009